Ombudsman ČKMA, z.s. – the guardian of your rights and a partner in the world of cryptocurrencies.
The first-ever ČKMA Ombudsman has been appointed: Tomáš Cuník
Tomáš Cuník holds master's degrees in law from Masaryk University in Brno and Stockholm University. He has worked as a lawyer at the Ministry of Finance of the Czech Republic, and after an internship at the European Central Bank, he served as a legal expert and later as the head of the legal department in the Financial Market Regulation Division at the Czech National Bank. In the last three years, he has worked in the private sector—first at the law firm GPP & Co and currently as Head of Legal at the cryptocurrency company Confirmo. Throughout his career, he has specialized in banking, capital markets, anti-money laundering measures, and other financial market regulations. He is also a co-author of the commentary on the Banking Act.
Ombudsman – Questions & Answers
Are you dissatisfied with the level of service provided?
Do you believe that a CKMA member’s approach was incorrect, or do you have a suggestion for improvement? Do you disagree with the outcome of a complaint? Contact our Ombudsman. He will review your case from your perspective and verify whether everything was handled correctly.
Who can contact the Ombudsman?
The Ombudsman’s services are available to all individuals and businesses. However, we are not omnipotent—your inquiry must relate to a company that is a CKMA member. You can find the Ombudsman’s official status and powers HERE.
How should you proceed if you want to raise a complaint?
The Ombudsman does not handle complaints directly but assesses whether they were processed correctly. Therefore, please first submit your complaint or grievance through the standard procedure of the respective company (i.e., contact the company’s complaint department in accordance with its terms and conditions).
Once submitted, the Ombudsman will independently review your case, propose a resolution, and initiate an internal discussion within ČKMA to help improve the services provided by our members.
He will always consider the issue from your point of view and communicate with you clearly to ensure you understand the process.
How to contact the Ombudsman?
Email: ombudsman@ckma.cz